There are several ways to get in touch with the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you pick is a support ticket system. It is the easiest means of communication for a number of reasons. In the event that no customer service staff representative is free at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will always hit home. Besides, you can copy/paste extensive bits of information without the need to worry about typographical mistakes, and if a specific problem needs more time to be fixed or a number of responses must be exchanged, all the information will be in the same location, so either party can always see the comments supplied by the other one. The downside of using tickets to touch base with your hosting provider is that they’re typically separate from the web hosting platform, which suggests that if you need to provide information or to adhere to guidelines, you’ll have to use no less than 2 separate admin consoles and this number can increase if you would like to administer a number of domains. Besides, a lot of hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for a response.
Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our website hosting isn’t separate from the hosting account. It is included in our all-inclusive Hepsia hosting Control Panel and you’ll be able to access it whenever you want with just several clicks, without the need to leave your web hosting account. The ticketing system offers a quick-search field, so you can find de facto any ticket that you have already opened, if needed. Also, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to tackle a given problem even before you send a ticket. The ticket response time is maximum 1 hour, so you can obtain quick assistance at any specific time and if our client support staff suggests that you should do something within your account, you can do it instantly without signing out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated servers, was built with the idea that you should be able to manage everything connected to your account in one single location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have a query or come across an issue, you can touch base with our client service staff members immediately without having to go to a totally different system. You can browse through your files or check different settings within your account while posting a new ticket or reading the reply to an old one. If you have lots of tickets and you want to track down a particular one, you can take advantage of the intelligent search option, which is available in the Help section. We’ll make sure you obtain a response in no more than sixty minutes regardless of the essence of your inquiry or issue.